Refunds Policy

Welcome to StarryGuidance. Here is our policy regarding refunds for services purchased on our platform.

General Refund Policy

Our general policy is to offer refunds within 30 days of purchase for any reason. To request a refund, please contact our support team with your order details.

Subscription Services

If you have purchased a subscription service and are not satisfied, you may request a refund within the first 30 days of your subscription. Please note that after the initial 30 days, subscriptions are non-refundable.

One-Time Purchases

One-time purchases, such as individual reports or readings, are eligible for a refund within 30 days of purchase if you are not satisfied with the service provided.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected].
2. Provide your order number and details of the service purchased.
3. Explain the reason for your refund request.

Processing Time

Refunds will be processed within 7 business days of receiving your request. The refunded amount will be returned to the original payment method used during purchase.

Exceptions

Please note that refunds will not be issued in the following cases:

• If the refund request is made after 30 days of purchase.
• If the service has been fully utilized or consumed.
• If there is evidence of misuse or abuse of our refund policy.

Changes to This Policy

We may modify this Refund Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

• Email: [email protected]
• Company Name: Shenzhen Yuemeijing Trading Co.,Ltd.
• Address: Room 1328, Guoxin Investment Building, No. 07, Gaoxin South 7th Road, Gaoxin District Community, Yuehai Street, Nanshan District, Shenzhen